Who is BYL?

Brands You Like, BYL was founded in response to an increasing demand for high quality branded items at bargain prices; our members can benefit from various sale campaigns across a wide range of products and services, offered for a limited time.

Membership in BYL is totally free of charge and extremely easy and simple.

The BYL team blends business and e-commerce expertise with international shoppers’ experience, to bring you the best deals in fashion, electronics, leisure, F&B, and wellness.

BYL is all about you, whether you are a customer, an employee or a partner, ensuring we offer the most convenient, innovative and secure online shopping experience; while our shopping experts seek to bring online the trendiest and latest offerings available, our E-commerce specialists continuously strive to develop the platform in means that ensure maximum customer satisfaction.

How do I become a member?

Membership in BYL is totally free of charge and extremely easy and simple, through brandsyoulike.com;
Click on one of the current campaigns that you wish to benefit from; at checkout phase, you can either log in as a registered user, or click on ‘Not a member yet? Register here.’ Simply fill in your e-mail address and select your gender, then click on the ‘Join Now’ button and we will review your application.

How do I change my personal information?

Changing your personal information is extremely easy:

• Log in to your account
• Select 'My Account'
• Edit the info you would like to modify
• Press the 'Save' button.

NB: We strongly advise you to keep your comprehensive address and other details updated in order to ensure proper and timely delivery of your orders.

How do I reset my password?

• Log in to your account
• Click on your name at the top of the page
• Select 'My Account'
• Click on 'Account Information'
• Click on the 'Change Password' check box
• Fill in the required fields
• Press the 'Save' button

I forgot my password. How can I log in again?

• Go to the brandsyoulike.com login page
• Click on 'Forgot Your Password’
• Enter your registered e-mail address

A new password will be sent automatically to your e-mail address instantly.

My desired item is sold out. Will it be available again?

We cannot confirm if this item will be available again but we have long term partnerships with our suppliers. Your item might therefore be available again at a later stage. By subscribing to our daily newsletter you will always stay informed about all our current campaigns.

Can I donate store credit to a friend, like a gift voucher?

Yes. Gift vouchers are available to give you the opportunity to offer your loved ones a highly preferential shopping experience. Go to brandsyoulike.com homepage and click on Gift Vouchers.

Order Process

How do I confirm my order?

In order to make sure that orders are captured and placed properly, we will get in touch with you to confirm them. A BYL representative will call you for confirmation as soon as possible after placing your order.

Alternatively, you can also get in touch with us:
call us on 00961 71 785 611
e-mail us on support@brandsyoulike.com (mentioning your order number)

Why do you call me to confirm my order?

In order to serve you best and avoid any inconsistency in your order, we are contacting you to check on the requested product and quantity as well as the correct delivery address and payment method. In short, it helps us deliver orders to your doorstep faster and more reliably.

Can I combine different orders I made on your website?

If several orders have been placed on the same day and using the 'Cash On Delivery' payment method, orders can be combined for delivery. Condition being that the total amount is less than $500 and that we have not yet stated processing the items.

Which payment methods do you accept?

You can select from a variety of convenient payment methods:

• Credit card (Mastercard/Visa)
• Cash On Delivery (fee applicable)

Can I pay in a currency which is not the delivery country's currency?

We accept Lebanese Pounds as well as US Dollar for cash payments.

Which currency will you charge my credit card with?

We will charge your credit card in US$. It will show ‘BRANDSYOULIKE’ on your credit card statement.

Can I get a discount if I order large quantities?

Since all our items are already sold at fantastically low prices, we cannot offer additional discounts even for larger quantities.

How long does each sales campaign last?

All our exclusive campaigns are limited to 10 days. In some cases such as for stock campaigns or flash sales, campaign durations may vary. Keep track of the campaign duration by checking the countdown timer next to each campaign on our website.

Can I see the items somewhere? Do you have showrooms?

As an online shopping community we don’t have showrooms as we request the items from the supplier after your purchase. You can be assured that our website will give you extensive item descriptions. Don't hesitate to get in touch with us if you have additional questions about a specific item and we will do our very best to assist you.

Are the items on sale authentic?

We understand that you may be surprised about the incredibly high discounts we are able to offer for top brands. All our items are 100% authentic as we only deal with the official suppliers or directly with the brand owners.

Is online payment by credit card secure?

Our online credit card payments are secured by McAfee software which is a cutting-edge security level that protects your credit card payments.

Is my information on BRANDSYOULIKE shared with third parties?

We only collect customer information in order to communicate with you regarding to your orders. We assure that we do not sell or give out your personal information to third parties. All newsletters and promotional emails we send to you have an easy unsubscribe feature allowing you to remove your e-mail address from our mailing list.

How long does it take to for my order to get delivered?

Your order should be delivered to your doorstep within 3 working days from the order confirmation date. To avoid any controllable delays, please make sure to put complete address details and contact numbers when placing your order so we can deliver without a hitch.

How are my orders delivered?

To ensure complete convenience, we have contracted internationally renowned shipping/delivery company, Aramex who will be pleased to deliver your order to your doorstep or any alternative delivery address in Lebanon.

Can I ship to multiple addresses?

Each order has its own shipping address. Simply fill in your preferred shipping address details when placing the order.

Are all delivery charges, taxes, customs clearance and import duties included in the item price?

All prices stated at the end of our order process are final, and include all other fees.

I will be out of country on the planned delivery date. Can you hold my order?

We can hold your order at our warehouse for up to two weeks. Please inform us as soon as possible so we can schedule a later delivery date at your convenience. Alternatively you can designate any other person to accept the delivery on your behalf. Make sure to give us all necessary details to ensure a smooth process.

Can I track my delivery status online?

To check for the current order and delivery status, simply

• Log in to your account
• Click on your name at the top of the page
• Select 'My Account'
• Choose 'My Orders'
• Select the required order to check its detailed delivery status.

How do I reschedule a delivery?

We will be happy to reschedule delivery at your convenience. Simply get in touch with us through any of our communication channels.

Can I unpack and try the items on before I pay for the order?

Unfortunately this is not possible at the moment. However we give you the privilege of returning your items during 2 days from the date of reception. Please note that certain items are not eligible for return.

Can I cancel my orders on brandsyoulike?

Has your favourite colour changed? A change in mind is something that happens to all of us. brandsyoulike is very flexible when it comes to canceling orders you have recently placed. Simply get in touch with us through any of our communication channels.

Please note that if your order has been processed and confirmed, cancellation might not be possible anymore. You should therefore inform us instantly in case you have changed your mind.

How do you refund me if I cancel an order?

In case of order cancellation, we will typically refund you through shopping credit.
You will see the amount in your Brandsyoulike account online and can use it for any future order.

How long does it take you to refund me? !
In case of cash on delivery payment, store credit is typically added to your account within 24 hours from cancellation,or receiving the items in a good condition in case of returns.

How do I contact brandsyoulike's customer care?

• call us on 0096171785611
• for general questions and concerns, send us an e-mail to support@brandsyoulike.com (mentioning your order number)
• for order queries, send us an e-mail to orders@brandsyoulike.com (mentioning your order number)

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